F.A.Q.

Please read the FAQ below before sending us a question. Chances are that the answer is already in here.

What are the shipping costs?

Based on an order within the Netherlands, the delivery costs are € 4,00.

Which payment methods are supported?

All orders must be paid in advance via online payment.

You can pay in our webshop with Ideal, Credit Card or PayPal.
The shipping costs are for your account.

What is the delivery time?

We deliver your product to the address you specified when ordering.
You can no longer change the address if we have already sent the package.
Postnl or DHL take care of the distribution.
We do our best to deliver the order within 5 working days. If the order is delayed, we will notify you by email. We guarantee that you will receive the order no later than 30 days after confirmation of the order. In the unlikely event that this does not work, you can request us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).

How safe is ordering via the cuddels webshop?

All data that goes over the internet to and from our webshop is encrypted. This for optimal security of your and our data.

More information regarding the security of this data is described in our privacy statement.

What happens after the order?

After we receive the order and the payment is confirmed, we will prepare the order.

As mentioned earlier, we use a delivery time of 5 working days.

If this is not achieved, we will contact the customer well in advance.

Will I receive an invoice?

After the order an invoice will be sent by email.

A packing slip will then be included with the delivery.

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